Friday June 7, 2013
Great Customer Service
I enjoy reading Bob McIntosh's blog, "Things Career Related". Two days ago, Bob posted an article entitled "Want great customer service, go to Starbucks", in which he says:
Customer service is such a priority to me that I’ve abandoned a famous hamburger joint up the street from us because it takes forever to get served. I’ve also traveled miles out of my way to give my money to another branch of a large retail store because I’ve been treated rudely by some teenager whose main concern is texting his girlfriend.
Monday May 27, 2013
It's Not a Virus (SRSLY)
What do you do if you get a phone call from someone who tells you they've found a virus on your computer?
Our non-technical family members and friends are lucky to have people like us they can call on. But what about those poor people who don't have someone to ask?
I got this note from my father yesterday. (FYI, my Dad uses Mac OS X.)
A girl called me yesterday to tell me my computer had a virus and she could fix it for $169.00 with protection for one year. Her company is ISECUREVAP and she diagnosed my problem while we were talking. I've tried to include her diag. with this email. What do you think?
I wrote back to say "You don't have a virus. Those phone calls are a scam."
Wednesday May 22, 2013
We love our Scion xB. Customer support? Not so much
We love our Scion xB. Customer support? Not so much.
We're trying to get a $225 reimbursement for a warranty repair. How difficult should this be?
On Sunday evening, September 5, 2010, we exited a local store, walked to the parking lot, and unlocked our Scion. All normal. But when my spouse, Rich, opened the rear (lift gate) door, the handle -- the plastic bar that holds the latch for the door and the lights over the license plate -- came off in his hand. It remained attached to the car only by the electrical cable that makes the latch and lights work.
We fastened the handle to the rear windshield wiper with a bungee cord so it wouldn't flop until we could get it repaired, then drove home.
Wednesday April 17, 2013
Where Did My Rich Text Mail Go?
Up until sometime today, my incoming email was in Rich Text (HTML) mode if that's the way the sender sent it. I send my mail out in plain text, but I was happy to read mail in whatever form the sender preferred. In many cases, Rich Text really is better.
Today, something changed. I started seeing all of my incoming mail in Plain Text mode. Ugh.
Monday April 15, 2013
How (Not) to Eat Fried Worms
We discovered a "new" SF Bay Area restaurant today: Coconut Bay Street Cafe (Thai). It's located at 1300 Howard St in Burlingame (CA).
We came in largely by accident; the restaurant we initially planned to eat at turned out to close between 3:00 pm and 4:30 pm. We arrived just at 3pm. Pfooie!.
We had passed Coconut Bay Street Cafe on the way to our original destination. When, disappointed and lunchless, we headed back to the car, we noticed that CBSC was open.
So, we went in.
Tuesday March 26, 2013
Synergy: MBTI, the WWW, and Me
A Long Time Ago, in a World Now Far Far Away...
In 1993 I was introduced to two tools that had a profound effect on the direction my work and interests would take. The first of these was the World Wide Web (WWW). I wasn't certain, at first, how useful it would be. (:-) But within a few months, I was hooked. Still, I didn't realize how important the WWW would be to me in the years ahead.
The second tool was the Myers Briggs Type Indicator (MBTI). I was hooked on that from the first encounter. But again, I had no idea of the scope of knowledge and sheer enjoyment this would bring with time.
Friday March 22, 2013
Lyons to Lot: a Landmark Vanishes
The former San Bruno Lyons restaurant is... gone. As of today, it's a vacant lot.
It was something of a landmark. Lyons restaurants dated from the late 50s to mid 60s. Lyons used to be a popular 24-hour coffee-shop restaurant in this part of California. We ate there often before the chain folded back in the '90s.