Monday May 11, 2015
Whose Reputation Is Really At Stake?
When you work in Customer Service, your job is Customer Satisfaction. Whether you're in a call center, at the returns desk in a store, or working in a restaurant, your job is to keep the customer happy and wanting to come back again.
While you're on the clock, you represent the company. You should never be the person directly responsible for a bad review, the loss of a customer... or a blog post such as this one.
Tuesday May 5, 2015
Watching Temperament Play Out Over Coffee Cups
One of my interests is Personality Type and Temperament. I also like Starbucks Frappucinos.
You wouldn't think these two things would intersect, but, recently, I realized that they do. They come together in the form of the precious and controversial Trenta cup.
Sunday April 26, 2015
StrengthsFinder and Psychological Type
I traveled up to Sacramento yesterday (a 2-hour trip by BART & car) to attend the April CCC-APT meeting. Erin Passons presented "Discover Your Strengths: Combining StrengthsFinder and Psychological Type".
Sunday April 19, 2015
There's No Such Thing as an Ambivert
The term "ambivert" was popularized by Dan Pink in 2013, in an article on leaders and sales. The word operates in the same colloquial universe of definitions in which introverts are shy and retiring and extroverts (usually spelled with an o) are loud and outgoing.
[Read my commentary...]
Tuesday March 31, 2015
The 6 Stages of Technology
These were originally presented in a talk by Stu Feldman, given at a USENIX conference in approximately 1988 or so...
A "technology" can be anything: software, a technique, a process, a document, a product...
(I think Stu originally had only 5 stages. Either what I have numbered 0 was missing or 2 and 3 were combined. I think this is more accurate.)
I've had this posted on my web site for years, but never put it into my blog. I think it will be easier to locate if it's here.
Monday March 16, 2015
EEG from the Other Side of the Table
As I previously described, I had my brain activity scanned and mapped last June as part of Dario Nardi's neuroscience and personality study. I had a wonderful time, but I had to wonder what the experience was like on the other side of the desk.
Although Dario had taken a few pictures of the computer screen while my scan was in progress, that wasn't quite the same as seeing the process in action. I really wanted a chance to observe a scanning session.
So, when Dario brought his equipment to the Bay Area this past weekend and offered brain scanning sessions to members of BAAPT, I asked if it would be all right for me to attend and watch as long as the person wearing the EEG cap agreed. Dario said yes, I asked a fellow BAAPT member (Ellen), who said "Sure!" and we were set.
My Brain on a T-shirt
When I heard that Dario would be returning to speak at our March 2015 BAAPT meeting, I knew what I wanted to do. Each month, I try to choose a t-shirt from my collection that best reflects the topic of that month's program. For March, I wanted a shirt that featured my brain map!